The tour company collects a lot of information from you before you go.
Information is collected in three stages.
First, GreenGo will send you a link to their form for basic travel information. This form is 21 pages long but you only fill in about five pages per guest. This includes general contact information, passport number, meal preferences, etc. You will receive a custom link from GreenGo similar to the one you see below.
Superior Cruises Form
https://www.greengotravel.com/gps-superior-cruises-travel-form/
Second, you will email pictures of your passport photo pages to GreenGo travel. You can easily do this using your mobile phone.
Third, you will fill out the slightly longer ‘Good to Go’ travel details. You will receive a custom link from GreenGo similar to the one you see below. You will access it using your date of birth.
Mr Joseph W. Traveler
https://www.gadventures.com/goodtogo/qQvxVKqbj29
This longer form includes eight sections:
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Your passport details
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You contact information
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You preferred name (if different from your passport)
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Your international flight information (from the US/Canada to/from Quito)
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This includes connecting flight details
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Details about your travel insurance policy
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Medical information – conditions and allergies
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Emergency Contract information
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Your participation waiver
After all three steps and after you have paid in full for your tour:
Your electronic airfare tickets and your official travel voucher are provided by the boat operator usually 15 days prior to the departure of your tour (Example – August 12, 2019 for a cruise departure date of August 26, 2019). We will have them forwarded to you as soon as we get ahold of them, and include other documents with instructions and details to your tour. We will try have them expedited ASAP.
There is a tiered cancellation policy but once you're less than 90 days out nothing is refundable.
PAYMENT DETAILS - Available payment methods for your booking are:
WORLDWIDE WIRE TRANSFER: The easiest, cheapest and most convenient to pay for your travel services from abroad worldwide. Our Miami bank in the USA is the perfect location for receiving wire transfers worldwide. A flat fee of $25 applies per transaction (bank fee for incoming payments).
USA CHECK (US residents only): No additional fees, if you are a US citizen or have a USA account that can mail checks. This payment method is not available for last minute bookings. Given the nature of mailing a check, it can take a few days (3 to 5) to clear in our account.
ECUADOR WIRE TRANSFER: The best method if you are currently traveling in Ecuador, you can wire your payment directly to our local account. A flat fee of $50 applies for incoming payments from aboard. No surcharge applies for direct deposits in Ecuador.
CREDIT CARD: Easily pay for your tour services online. A surcharge of *3.9% applies for (VISA & MASTERCARD) / **4.9% applies for (AMERICAN EXPRESS). Please keep in mind the *3.9%/**4.9% consists of bank fees & local taxes (Bank fees & local taxes are not charged by GreenGo Travel). Credit card surcharges are not limited to GreenGo Travel, but applicable to all travel agents processing your payment through a local bank in Ecuador.
Credit Care Note 1: A very limited number of cruises manage to have your credit card payment charged with no surcharge: (Yolita, Monserrat, Estrella del Mar, Xavier III, Daphne, Grand Queen Beatriz). These cruises circumvent your payment from been processed through and Ecuadorian Bank. In most cases they hold a foreign branch, your payment is routed through a US or other foreign banks where no fees apply.
Credit Care Note 2: One American couple recently used an AMEX card to book on the Estrella del Mar. GreenGo travel had the office in Chile call their US cell phone number to take the credit card details. It was processed successfully without any additional surcharges.
